PRACTICE · CHANGE MANAGEMENT
Adoption is the deliverable.
The best leverage map fails in an organization that can’t absorb it. So we measure absorption the way we measure everything else in discovery, shaping the roadmap around ownership, readiness, and available capacity.
READINESS
The change-readiness score
Discovery examines who owns the change, what the team can absorb, and what past tool rollouts reveal. Readiness findings shape the pace, review points, and support in the implementation plan.
DESIGN
Rollouts built for week-one reality
Low failure tolerance gets smaller first deployments with parallel-run safety nets. The person whose job is the bottleneck gets planned for, not discovered. Nothing-comes-off-the-plate is the most common silent killer — so something comes off the plate, in writing.
CHECKPOINTS
Humans stay in the loop by architecture
Every design in the library ships with named human checkpoints — owner approval before anything sends, review gates before distribution widens. Trust is built by the workflow asking permission, provably, until it has earned the right not to.
CADENCE
The weekly status that takes ten minutes
One page from live engagement metrics: what shipped, what’s blocked, what the numbers did. Plus a 90-day roadmap that carries an explicit change-management lane when the communication review says the team would otherwise “find out when it changed.”
Readiness
OWNERSHIP, CAPACITY, AND ADOPTION RISKS INFORM THE ROLLOUT
Evidence
PAST ADOPTION AND CURRENT WORKLOAD SHAPE THE PLAN
<10 min
WEEKLY STATUS, GENERATED FROM ENGAGEMENT METRICS — CADENCE WITHOUT CEREMONY
When readiness is limited, the plan starts smaller, keeps a manual fallback, and names the support needed before the next release.
Every engagement here starts the same place.
READINESS IS PART OF DISCOVERY. FINDINGS AND ROLLOUT CONDITIONS APPEAR IN THE ENGAGEMENT ROADMAP.
THE LETTER · FIELD NOTES BY PAUL MATTSON
One useful finding.
The assumptions included.
Reporting, data and the practical work of making a business run better. Signed, dated and written to be used.